Terms and conditions

1.1. Gamblezen.com Gamblezen.com is operated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito, Curacao and its registration number 151002, which is licensed by the Curaçao Gaming Control Board since 01/Jul/2024 to offer games of chance under license number OGL/2023/109/0075 in accordance with the National Ordinance on Offshore Games of Hazard and has its subsidiary company Altaprime Limited, which is a Paying agent of Paying agent of Altacore N.V. with its registered address at Troias, 14; Aglantzia, 2103, Nicosia and with its registration number HE 402752. Altaprime Limited acts as an EEA Representative of the licensed entity Altacore N.V. Customer support team is available at [email protected].

1.2. The General Terms and Conditions are a lawful agreement between an account owner (user / player) and the company (Gamblezen.com). All account owners registered at www.Gamblezen.com should act in accordance with the General Terms and Conditions.

1.3. Before you start playing, you must register a player account at www.Gamblezen.com.

1.4. An account at Gamblezen.com is an account belonging to its Owner for honest execution of normal commercial transactions between the Owner and Gamblezen and for betting money or engaging in other gambling-related activities.

1.5. Gamblezen.com, hereinafter referred to as the “Website”, is an Internet gateway accessed online at www.Gamblezen.com. It has all relevant information about Gamblezen activities and used by the Company to provide services to its account owners.

1.6. Please mind the fact that each game at Gamblezen has its own rules and conditions.

1.7. You can read the terms and conditions of every bonus and promotion in the "Promotions" section of the Website.

1.8. Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.

1.9. The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.

2.1. Before you start playing or using our services, you must register a player account at our Website.

2.2. You can create an account at Gamblezen.com in several ways:

- by pressing Registration button and following the on-screen instructions;

- by using other means proposed by Gamblezen from time to time.

2.3. Your account will be managed by Gamblezen and/or its affiliate and/or another company you entered into the contract with.

2.4. You must provide us with personal data during registration, which includes your name and date of birth, as well as contact details, address, phone number and email (hereinafter referred to as the "Personal data"). To modify your Personal data, you can contact our Customer support or just use the My Profile tab in your account. The Company may suggest other means to edit personal data from time to time.

2.4.1. The finance department may postpone processing a withdrawal request due to additional verification.

2.5. By creating your account, you guarantee the following:

You understand and accept the existing risks of losing your money by using the services of the Website;
You are at least 18 years old. If you are under 18, please close our Website;
You are over the legal gambling age in your jurisdiction;
Gambling is not prohibited in your jurisdiction;
You can enter into contracts under the laws of your jurisdiction;
You are not banned from gambling;

Your account hasn't been deleted for the following reasons: conspiracy, fraud, criminal activity, violation of the Terms and Conditions or the Responsible gaming clause.

In order to prevent fraud and to add an additional layer of security to your transactions, Gamblezen performs identity verification and payment authentication.

An account owner must complete the account verification before withdrawing funds. This could be done by sending a message in the chat at the Gamblezen website, or by sending an email directly to the financial department: [email protected].

The account verification can take up to 24 hours from the receipt of the necessary documents sent by e-mail to: [email protected] 9.00-18.00 (GMT+3).

2.5.1. In some cases, Risk Gamblezen Casino Department has the right to request video verification from the player via Skype.

if the player does not pass the verification procedure by calling Skype at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery.

2.6. By creating an account, you agree to provide only reliable information about yourself, such as your name and other personal information. You also agree not to create duplicate accounts; each user is only permitted to create one. The account cannot be duplicated using any other person, family, address (postal or IP), or email address associated with the device. Accounts other than the primary account are considered duplicates.

If we decide to delete a duplicate account:

all bonuses, free spins and winnings that you received by using this account will be canceled;

the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withdraw deposits;

the Company has the right to allow a player to use multiple accounts. In this case, all winnings, bonuses, deposits and bets will remain valid.

2.7. When it comes to gambling laws, they differ from country to country. The following is a list of countries where online gambling is illegal, so you cannot create an account at Gamblezen: UK, USA, France, Netherlands, Ukraine (including temporarily occupied territories), Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, Saba, Dutch West Indies, Statia, Iran, Singapore, Republic of Moldova, Malta, Serbia, Israel, Spain, Turkey, Nigeria. Gamblezen has the right to suspend any account created by residents or citizens of these countries, as well as to cancel deposits and bets.

2.8. Some game providers may restrict certain games from being played in certain countries.

2.9. NetEnt games are not available for the following countires.

Completely banned in USA, UK, France, Restricted areas:Turkey, Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

2.10. In these regulated countries gambling may be permitted, but NetEnt should obtain a license from a local regulatory authority: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Lithuania, Mexico, Portugal, Romania, Serbia, Sweden, Switzerland, UK and USA.

2.11. In addition to the above, these games: Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Conan Video Slot are prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, China, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Latvia , Lithuania, Mexico, Portugal, Romania, Serbia, Sweden, Switzerland, USA and UK. Aliens is prohibited in Japan and Canada.

2.12. Plane of the apes video slot is prohibited in Azerbaijan, China, India, Malaysia, Qatar, Thailand, Turkey and Ukraine.

2.13. Vikings video slot is prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Guyana, Hong Kong, Ecuador, France, India, Indonesia, Iran, Iraq, Israel, Canada, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Cambodia, Kuwait, China, South Korea, USA, Sudan, Syria, Singapore, Taiwan, Thailand, Tunisia, Turkey, Ukraine, Uganda.

2.14 Narcos video slot is prohibited in China, Indonesia, South Korea.

2.15. In addition, the Universal Monsters game series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) is only available in Austria, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Brazil, Hungary, Germany, Greece, Georgia, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Sweden, Ukraine, Croatia, Turkey, Cyprus, Czech Republic, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Peru, Poland.

3.1. Gamblezen may at its discretion at any time:

- reject a user's request to create a Gamblezen account;

- block an existing Gamblezen account without notice;

- reject deposits without explanations;

- request additional documents at any time to verify the identity of an account owner. The Сompany has the right to suspend the account until the user provides necessary documents;

- suspend or block access to the services of the Сompany, confiscate funds from the player's balance in the event that the same payment details are used with another account.

- store and manage users' funds in accordance with generally accepted financial management principles for such funds;

- block a Gamblezen account, confiscate funds or reject claims if an account owner directly or indirectly violated the Company's corporate policy published on the Website or is caught or suspected of conducting illegal activities on Gamblezen (violated a law in vigor or other regulations, the rights of a third party);

- suspend or block access to some or all games, promotions, prize drawings or other services, if there's a legitimate reason to believe that a Gamblezen account is used, has been used or will be used to carry out fraud or any other illegal activities;

- suspend or block access to the services of the Сompany, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the Gamblezen software;

- suspend or block access to the Website if there are reasons to believe that a user is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play, otherwise, he will have an undeniable advantage in a game over other players.

- timely suspend or block the Account Holder participation in the Services, forfeit or confiscate funds available on the Gamblezen Account if its Holder is found cheating.

Also it can happen if Gamblezen administration has the reasons to believe that the Account Holder has used a system (including machines, robots, computers, software or any other automated system), that is designed to defeat or capable of defeating the Client Application and/or Software.

3.2. Gamblezen guarantees:

- safe and proper management of user funds;

- collection, storage and management of personal data of users in accordance with the Information privacy law;

- storage of user funds in a separate bank account.

3.3. is not a financial institution and does not charge interest on registered user accounts.

3.4. You're not allowed to create multiple accounts: only 1 account per person. If a user has violated this condition, has the right to block and/or delete duplicate accounts, confiscate or redirect all funds to the main account.

Any bonuses of duplicate accounts will be confiscated.

3.5. It is prohibited to disclose your account data to third parties, sell or transfer access to the account, or buy access to another account.

3.6. It is prohibited:

а) to transfer funds from one account to another;

b) to use payment methods of 3rd parties;

4.1. Account settings allow an account owner to:

block access to games for a certain period of time.

4.2. If has reason to believe that gambling can ruin a person's life socially, emotionally and financially, the Company reserves the right to block the user’s access to his account.

4.3. Please note that gambling can be addictive. If you’re preoccupied with gambling, spending more and more time and money on it, chasing losses, or gambling despite serious consequences in your life, you can contact technical support to block your account.

5.1. An account is considered inactive if it hasn’t been used for more than 12 consecutive months.

5.2. has the right to suspend or delete accounts if:

a account doesn't record any transaction for 12 consecutive months (such accounts are considered inactive. If your account has become inactive, and we tried to get in touch with you, but there was no answer, the Company has the right to delete your account);

administration tried to get in touch with the owner of the inactive account, but there was no answer / necessary payment instructions were not respected.

5.3. If your account has been blocked or deleted, and your account balance is positive, you must contact support and, if necessary, provide detailed information to resolve the issue of possible withdrawal of remaining funds.

5.4. The Company has the right to charge a monthly fee for an inactive account in the amount of 5 € /month (or the equivalent in another currency).

5.5. Any balance on an inactive account received as cashback will be immediately canceled.

6.1. According to the following conditions, any laws, regulatory acts, policies and provisions of the General Terms and Conditions and without prejudice to the Company, reserves the right to suspend a account for the period needed to fulfill a chargeback request.

6.2. Upon receipt of a chargeback request, will send a notification about its processing to the e-mail address indicated in the owner’s account. This is to confirm the identity of the account owner, as well as to clarify the payment method used by the owner to deposit or withdraw funds. If, after receiving the notification, the account owner didn’t confirm his identity and payment method, will send two additional notifications to the e-mail address indicated in the owner’s account. A processing fee of 50 € will be deducted from the amount to be refunded for each email sent.

6.3. If the user's account is locked out while a refund request is being processed and the user:

you have not logged into your account for 90 days in a row.

didn’t confirm his identity, payment method and details for returning unused funds, has the right to debit the remaining funds from the inactive account in its favor.

You can delete your account from our system on your own without contacting customer support. To do this, just click on the link: https://www.gamblezen.com/user/profile/#personal_data

If the link doesn't work for any reason, you should do the following:

- Log in to your account;

- Go to the settings menu in the upper right corner of the screen;

- Select the tab "Personal data";

- Click the "Delete account" button.

Before deleting your account, please make sure that you have withdrawn any real money on your balance.

Once your account is deleted, it will not be possible to restore it in the future.

8.1. Before you start betting or using any products of the company, you must register an account or log in if you already have one.

8.2. You can start placing bets or using our other services only after depositing any amount to your account.

8.3. To make a deposit, you can use the "Deposit" section of your account.

8.4. The list of available payment methods will be displayed in the "Deposit" section.

8.5. Please note that some payment methods may not be available for your country or your account currency. The Company has the right to add or remove payment methods from the "Deposit" section at any time.

8.6. All deposits must be made using payment methods owned by the account holder. If the account holder uses payment methods not belonging to him/her, Gamblezen has the right to stop the deposit process and confiscate the money.

Gamblezen has the right to ask for additional documents regarding any payment method used by the account holder to prevent fraud and ensure maximum safety of all users.

8.7. Payment methods include bank cards, e-wallets, crypto wallets and other means of payment approved by the company. By depositing money to your Gamblezen account, you confirm that:

8.7.1. you are the owner of the payment method;

8.7.2. the payment method is legal in your jurisdiction;

8.7.3. the payment method is legal and can be used for deposits.

8.8. Payment transaction statements must not be used as evidence of the legality of the origin of the user's funds. Gamblezen may request additional documents confirming the legality of the used payment methods.

8.9. The budget and responsible gaming settings at Gamblezen.com don't imply mandatory restrictions. You are solely responsible for controlling and restricting your budget.

8.10. Gamblezen is not a financial company and does not charge interest on deposits and/or funds stored in your Gamblezen account.

8.11. Gamblezen does not accept requests for cancellation of deposited funds. The only reason for canceling a top-up transaction can be insufficient account balance.

8.12. If a user tries to cancel a deposit transaction carried out by a payment system, or Payment Service Provider, or bank card issuer, Gamblezen will block the user's account until the situation is clarified.

8.13. If you'd like to top up your account using credit cards, please note that some payment methods may require additional fees. Gamblezen does not charge any fees for deposits.

8.14. Gamblezen applies additional fees for deposits made using credit cards issued by banks of the following countries: Canada, Liechtenstein. These fees are fully reflected in the “Deposit” section.

9.1. You can withdraw your winnings from your account using the “Withdrawal” section. The list of available payment methods is displayed on the "Withdrawal" page.

9.2. All withdrawals must be made using the same payment method that the account owner used for depositing money to the account. is obliged to follow anti-money laundering laws to the full extent.

9.3. Before the first withdrawal, you must go through a personal data verification procedure (!):

- Three photos or scans of your ID card. Detailed information on the scanning requirements you can find on the company's website or request from technical support;

- Three photos or scans of your passport (every single page, even blank ones);

- Three photos or scans of your driving license.

9.4. In that case, you need to communicate with one of our specialists in a live video call.

Important: Please note that if your documents expire, you must provide a new valid ID to the company as soon as possible.

9.5. In addition, before your first withdrawal, you must provide documents confirming that the payment method was used by its legal owner, or that you currently own the payment method. For all card transactions, you must submit a photo or scan of the card on both sides, showing your name, the first six (6) and the last four (4) digits of the card number, expiration date. CVV code must be hidden. In case of a transfer via bank card or any other payment system, you are also required to provide a bank statement/is the first and last name on the payment method statement must match your Gamblezen account details.

9.6. Gamblezen accepts the following payment methods:

1. Bank cards - the withdrawal amount must be equal to the amount of your deposit by any of your card (if you used several cards, you should withdraw your amount from each card you deposited with); if you deposited more than the requested withdrawal amount, you must use the remaining amount in the games. What's more, if trying to withdraw from a third-party bank card, Gamblezen may block this transaction.

2. Bank transfer: you will need to provide your bank details (IBAN, NAME, SWIFT code). The account holder's name must match the Gamblezen user's name. If the account holder's name doesn't match the user's name, Gamblezen may block this withdrawal.

3. e-wallets / crypto wallets — the address and the balance of your e-wallet will be checked before processing the withdrawal. The e-wallet belongs to the user.

4. Payment systems — the payment systems may have a limit on the amount or your location.

9.7. No alternative method is available if the user has deposited money only one way.

9.8. Gamblezen can impose certain limits on the amount you can withdraw within a certain period of time (daily/weekly/monthly limits). If Gamblezen sets certain limits on the amount you can withdraw, it will display a message in your account.

9.9. Before a withdrawal is completed, the user must bring the maximum balance to 0.00.

9.10. The Risk Department may request a video call with a user for additional verification.

If the user fails to complete the verification procedure, the Site Administration reserves the right to cancel all winnings and close the user's account.

9.11. In case the administration suspects any kind of cheating or other illegal activity, it has the right to suspend the player's access to the website and refuse to return the deposited funds.

9.12. If Gamblezen has sufficient evidence that the user is dishonest, Gamblezen may freeze the user's account and then confiscate the balance. If the user defrauded the Company for any amount, the Company has the right to take legal action to claim the defrauded amount.

9.13. Gamblezen reserves the right to set the minimum and maximum withdrawal amounts at any time.

9.14. Withdrawal requests are processed by our finance department.

9.15. If the user's balance is not enough or when the user receives an error message that the balance is insufficient to complete the withdrawal, this is probably due to the insufficient contribution to the turnover.

9.16. The user needs to wager the entire deposit amount 3 (three) times before the withdrawal. If deposited money is not wagered as required by anti-money laundering laws, Gamblezen may reject the exit request or apply additional AML measures.

9.17. For self-protection, Gamblezen will keep records of all the data (transactions, logs, files) from users.

9.18. For the safety of both users and the company, a user will not be able to withdraw money from a stolen bank card. Any winnings that were made on a stolen bank card will be cancelled. The stolen bank card will be blocked.

9.19. In case the user's Gamblezen account is suspended or deleted and the user decides not to withdraw the balance, the user must contact customer support through available channels.

9.20. Before the first withdrawal, the user must pass the verification procedure.

9.21. Complete verification can take up to 24 hours.

9.22. Other reasons why your withdrawal might be delayed or declined:

- Haven't been wagered either;

- Trying to use a bank card or payment method that belongs to third party, an account can't be with a 0 balance;

- of your withdrawal request;

- hasn't been verified yet;

- hasn't been passed yet;

- Payment method verification.

9.23. In case of a user's security breach (attempt to hack), Gamblezen will request a phone number of this user and additional documents to verify his identity.

9.24. The user may request further information on individual transactions and related procedures at customer support.

10.1. The Company reserves the right to cancel funds deposited to the Gamblezen account for the following reasons:

- a player uses a card or a payment method which doesn't belong to him/her;

- such card or payment method has expired;

- player violates the Company's risk policy.

Important: Before the cancellation of deposits, Gamblezen may apply a verification procedure (request additional information or documents).

10.2. Refund requests are processed upon approval by the Company's Administration.

10.3. An account balance must be 0 before submission for a refund.

10.4. The amount requested for a refund must be equal to the total sum of deposits amount minus the total amount of bets/orders fees/ any suspicious activity fees/ and other fees.

10.5. Please submit your refund request according to the following:

Name surname

Date of Birth

Address

Zip code

City

Country

Phone number

Gamblezen account e-mail

10.6. Refund requests are processed by the Finance department in the following hours: 9:00 – 18:00 GMT +3.

11.1. is committed to preventing money laundering, and actively takes steps to ensure that it is not involved in any activities related to money laundering. Gamblezen uses all reasonable means to identify and prevent attempts to use its financial systems for illegal purposes. Gamblezen is committed to preventing money laundering by:

11.1.1. Checking user personal data to confirm identity;

11.1.2. Requesting additional data to confirm the identity of the account owner and the origin of the user’s funds;

11.1.3. Conducting activity checks of the user account, if necessary;

11.1.4. Cooperating with law enforcement agencies to prevent any illegal activities;

11.1.5. Cooperating with all legal requests from the relevant authorities and helping to detect and prevent suspicious behavior and patterns of money laundering;

11.1.6. Reporting of any suspicious activity to the relevant authorities.

11.2. is obliged to follow anti-money laundering laws to the full extent.

11.3. reserves the right to suspend or block accounts that are suspected of illegal activity.

11.4. accounts that are suspected of participation in any illegal activity will be fully verified.

The Gamblezen Website is owned, operated and managed by Altacore N.V. Meta Apps N.V is regulated and legally registered in Curacao and regulated by Curaçao Gaming Authority under license number OGL/2023/109/0075.

13.1. If the administration suspects any illegal activity associated with your account, Gamblezen has the right to suspend your access to the website while the investigation is pending.

13.2. Users who want to restore their account after changing their phone can restore access using their email.

13.3. If the administration suspects your account associated with fraud, your account can be closed permanently and money confiscated.

14.1. If your phone number has changed, the account holder has to go through a video verification procedure.

15.1. The Website and its services, as well as informational services (news, tools, links, websites of partners and affiliates), can contain links to other sites on the Internet, but we don't control and are not responsible for any resource's content provided by partners and affiliates that appear on the our website.

16.1. At its own discretion, the Company offers goods/services on an “as is” basis. As such, we are unable to provide full warranty that any of the goods/services are compatible with your hardware/software.

16.2. The Company does not guarantee the security of its servers or servers provided by third parties. Likewise, we don't guarantee that the services or content provided on the Website are free of viruses (or bugs, malware, etc.).

16.3. The Company is not responsible for any downtime, breakage, operation freeze, delay, or malfunction of a game our server communicates with.

16.4. The Company is not responsible for any errors caused by third parties.

17.1. reserves limited access to the personal information of our users.

17.2. may use third-party services to offer promotions, new products, services, and other useful information that may be useful for the user. By registering at the Website, a user agrees to receive text notifications (SMS) and e-mails from the Administration.

17.3. Authorized operators, suppliers, affiliates and license holders are also granted limited access to user personal information.

17.4. The Company used many measures to protect personal information, such as, for example, two-factor authentication during login or air-gapped servers.

17.5. Online transactions made through this Website are protected by encryption software (SSL) whose authorization key is obtained from the issuing Internet security authority. Users are protected from unauthorized access to their information by entering login, email address and password.

17.6. The Company stores all data of our users, including ID documents, account history and payment data. This information is available to third-party data managers.

17.7. We will not sell your personal information to anyone.

17.8 Will not give your personal data to third parties unless specifically requested by the law.

If there are problems with the software or hardware used by the Company to provide the Services, we will take all reasonable measures to remedy the issue as soon as reasonably practicable.

If a technical issue causes the interruption of the game process (when the progress is lost and the game cannot be restored to the same position), we will review each case individually and fairly, including possible reinstatement of the account balance, recovery of the last bet/game, etc.

If the Company has reasons to believe that the user intentionally took advantage of a technical error, loophole or malfunction in our software or any third-party software used for the Services, the Company assumes no responsibility and reserves the right not to compensate or refund any funds.

19.1. When using the Services, you may encounter situations where a bet, wager or payment was accepted or made by mistake. Such situations include, but are not limited to:

- Incorrectly stated odds or terms of a bet due to input error, market setup error, or technical malfunction;

- Incorrect winning amount received as a result of mistakes or system failures.

19.2. The Company reserves the right to:

- Correct any errors related to a placed bet or any system-generated mistake;

- Refuse to compensate funds lost as a result of such errors.

19.3. If funds were deposited to your balance due to an error, it is the user's responsibility to notify the Company and return the mistakenly transferred amount.

19.4. The Company (including its employees and partners) is not responsible for any losses, including loss of winnings, caused by any error.

19.5. If you become aware of any error or malfunction, you must inform the Company immediately.

19.6. The Company reserves the right to cancel any bet or withhold any winnings obtained using erroneously transferred funds.

20.1. Users understand and accept all risks associated with gambling and use of the Services. The Company is not responsible for the user’s attempts to use the Services in ways not intended by the Company.

20.2. Services are provided professionally; however, the Company does not guarantee uninterrupted or error-free operation of the Website or that it will be free of bugs, viruses or other defects.

20.3. The Company and its related parties are not responsible for:

- loss of data;

- loss of revenue or profits;

- loss of business opportunities;

- loss of reputation or goodwill;

- any indirect or consequential damages.

21.1. You agree to fully indemnify, defend and hold harmless the Company and its employees from any losses, expenses, claims or damages resulting from:

- use of the Services by you or a third party using your credentials;

- violation of the Terms of Use by you.

21.2. If you violate any provision of the Terms, the Company may issue a warning and request corrective action.

21.3. The Company reserves the right to recover from your balance any amount claimed due to violation of the Terms.

22.1. All materials on the Website (design, graphics, code, audio, video, etc.) are subject to copyright and belong to the Company or are provided under license.

22.2. Materials may only be used for personal non-commercial purposes.

22.3. Trademarks appearing on the Website may not be used without written permission.

22.4. Users agree not to copy, distribute, sell, modify or tamper with Website content.

22.5. Display or reproduction of brand elements is prohibited without authorization.

22.6. Correspondence between the Company and the user is confidential and may not be disclosed to third parties.

23.1. Users are strictly prohibited from:

- damaging the Website or attempting unauthorized access;

- using false data or creating duplicate accounts;

- distributing viruses, trojans, malicious scripts;

- conducting DDoS attacks.

23.2. In case of a suspected violation, the Company will report to law enforcement authorities.

23.3. The Company is not responsible for any losses resulting from malware or attacks.

24.1. User information is securely stored and kept confidential.

24.2. The Company complies with data protection laws regarding personal data processing.

24.3. Personal information includes: name, date of birth, contact details, marketing preferences.

24.4. Personal data may be processed to provide services, comply with regulations, or communicate with users.

24.5. The Company may retain copies of communications for record-keeping.

25.1. The Website uses cookies to track usage and improve functionality.

25.2. Cookies used include:

- Required cookies;

- Functional cookies;

- Advertising cookies.

25.3. Third-party providers may also set cookies for analytics or marketing.

25.4. Users may disable cookies via browser settings.

26.1. Players may file complaints within six (6) months of the incident.

26.2. The complaint procedure:

- contact support via email or live chat;

- if unresolved, submit a formal complaint with full details.

26.3. Response times:

- Responsible gaming issues: acknowledged in 2 business days, resolved in 5 (or up to 14) days;

- Other issues: acknowledged in 7 days, resolved within 4 weeks (or up to 8 weeks).

26.4. Unresolved complaints may be submitted to ADR provider: [email protected]

26.5. The Company stores complaint records for at least 5 years and reports statistics to the CGA.

27.1. The Company may transfer its rights and obligations to any third party.

27.2. Users may not assign or transfer their rights under these Terms.

28.1. The Company is not responsible for delays caused by events outside its control, such as natural disasters, power outages, war, terrorism, or regulatory actions.

28.2. Service may be suspended during such events until resolution.

29.1. Failure to enforce a provision does not constitute a waiver.

29.2. A waiver is valid only if issued in writing.

30.1. If any provision is found invalid, the rest remain in force.

30.2. Invalid provisions will be modified to remain enforceable.

31.1. These Terms constitute the entire agreement between the user and the Company.

31.2. Both parties agree they do not rely on external promises or statements.

32.1. Unless stated otherwise, third parties have no rights to enforce these Terms.

32.2. The Company may amend the Terms without third-party consent.

33.1. The Terms are governed by the laws of Curaçao.

33.2. The Website is operated by Altacore N.V., licensed under Curaçao Gaming Control Board license OGL/2023/109/0075.

If hyperlinks to other websites are provided, they serve for information only. The Company is not responsible for external content.

Last updated: 21th of June 2024

AML Anti-Money-Laundering policy of www.gamblezen.com.

www.gamblezen.com is operated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito, Curacao, registration number 151002. The company is licensed by the Curaçao Gaming Control Board since 01/Jul/2024 under license number OGL/2023/109/0075 according to the National Ordinance on Offshore Games of Hazard.

Altacore N.V. has its subsidiary Altaprime Limited, acting as Paying Agent and EEA Representative, with registered address Atho,6; 5, 4th Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus, registration number HE 402752.

Customer support team is available at [email protected].

Gamblezen aims to offer the highest level of security to all users. For this reason, a three-step account verification is required to ensure that the customer’s identity is correct and that payment methods used are not stolen or misused.

The AML Policy forms the general framework for fighting money laundering and preventing criminal activity.

The policy considers that depending on the nationality, country of origin, payment methods, and withdrawal options, additional safety measures must be applied.

Gamblezen also applies reasonable measures to control and limit the risk of money laundering, including allocating resources and staff training.

The AML program of Gamblezen complies with the following legislation:

- EU Directive 2015/849 on preventing use of the financial system for money laundering;

- EU Regulation 2015/847 on fund transfer information;

- EU sanctions and embargo regulations;

- Belgian Law of 18 September 2017 on prevention of money laundering;

- Tunisian Organic Law No. 2015-26 of August 7, 2015 (terrorism & AML);

- Tunisian Basic Law No. 9 of 2019 (amending AML legislation).

"Money Laundering" means:

- Conversion or transfer of property knowing that such property is derived from criminal activity to conceal its illegal origin or assist others in avoiding legal consequences;

- Concealment of the true nature, source, location, movement, rights, or ownership of property derived from criminal activity;

- Acquisition or use of property knowing that such property derives from criminal activity;

- Participation, attempts, aiding, facilitating, or counselling in any of the above actions.

Money laundering is considered such even if the underlying criminal activity occurred outside the user’s country of residence.

In accordance with AML legislation, Gamblezen has appointed upper-level management responsible for AML oversight.

Major changes to the AML policy must be approved by the general management of Altaprime Limited.

Formal customer identification is a critical element of AML compliance. Verification includes:

Proof of Identity:

- Passport, ID card or driver’s license;

- Document must be shown next to a handwritten note with six randomly generated numbers;

- A second photo with the customer’s face is required;

- Sensitive data may be blurred, except name, date of birth, nationality, gender, and photo (unless otherwise required).

All four corners of the ID must be visible and all necessary data clearly readable.

An employee may conduct additional checks depending on the situation.

Proof of Address:

- Verification through two electronic databases where possible;

- If electronic checks fail, customer must provide manual documents;

- A recent utility bill (not older than 3 months), bank statement, or government-issued document;

- The document must clearly show name, address, and issue date.

Source of Funds (SOF) / Source of Wealth (SOW):

If a customer deposits large amounts, Gamblezen may request information on the source of funds.

Examples:

- Ownership of business;

- Employment income;

- Inheritance;

- Investments;

- Family-related transfers.

If SOF cannot be confirmed, additional documents may be required.

Payment Method Verification:

Gamblezen may request bank wire or credit card proof to confirm user identity and financial status.

Last updated: 21th of June 2024

For Deposits and Withdrawals.

AML Anti-Money-Laundering policy of www.gamblezen.com.

www.gamblezen.com is operated by Altacore N.V. with its registered address at Dr. H. Fergusonweg 1, Gaito, Curacao and its registration number 151002, which is licensed by the Curaçao Gaming Control Board since 01/Jul/2024 to offer games of chance under license number OGL/2023/109/0075 in accordance with the National Ordinance on Offshore Games of Hazard and has its subsidiary company Altaprime Limited, which is a Paying agent of Altacore N.V. with its registered address at Atho,6; 5, 4th Floor, Flat/Office 401, Omologites, 1087, Nicosia, Cyprus and with its registration number HE 402752. Altaprime Limited acts as an EEA Representative of the licensed entity Altacore N.V. Customer support team is available at [email protected].

Gamblezen.com seeks to offer the highest security to all of its users and customers on www.gamblezen.com. For that, a three step account verification is done in order to insure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into account that depending on the nationality and origin, the way of payment and for withdrawing, different safety measurements must be taken.

www.gamblezen.com also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

www.gamblezen.com is committed to high standards of anti-money laundering (AML) according to the EU guidelines, and other jurisdictions, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

The AML program of www.gamblezen.com is designed to be compliant with:

- EU: “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”;

- EU: “Regulation 2015/847 on information accompanying transfers of funds”;

- EU: Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods;

- BE: “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash”;

- TN: Organic Law No. 2015-26 of August 7, 2015, relating to the fight against terrorism and the suppression of money;

- TN: Basic Law No. 9 of 2019 dated 23 January 2019 amending and completing Organic Law No. 26 of 2015 of August 7, 2015 relating to combating terrorism and preventing money laundering.

Money Laundering is understood as:

- The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies action;

- The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;

- The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;

- Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

In accordance with the AML legislation www.gamblezen.com has appointed the “highest level” for the prevention of ML: the full management of Altaprime Limited are in charge.

AML policy changes and implementation requirements:

Each major change of www.gamblezen.com AML policy is subject to be approval by the general management of Altaprime Limited.

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy. This identification relies on the following fundamental principles:

Proof of ID:

- A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture, to secure their privacy.

- Please note that all four corners of the ID have to be visible in the same image and all details have to be clearly readable besides the named above. We might ask for all details if necessary.

- An employee may do additional checks if necessary, based on the situation.

Proof of Address:

- Proof of address will be done via two different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manual proof.

- A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence.

- To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document are visible, and all text is readable.

- For example: an electricity bill, water bill, bank statement or any governmental post addressed to you.

- An employee may do additional checks if necessary, based on the situation.

Source of funds / Source of wealth (SOW):

If a player continuously deposits large amounts of money into the account, and if we deem it necessary, there is a process of understanding the source of wealth (SOW).

Examples of SOW are:

- Ownership of business;

- Employment;

- Inheritance;

- Investment;

- Family.

It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or proof.

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself.

www.gamblezen.com also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

In its internal procedures, www.gamblezen.com describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

- will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

- will decide whether or not it is necessary to terminate the business relations with the customer.

The AML rules, including minimum KYC standards, are translated into operational guidance or procedures that are available on the Intranet site of www.gamblezen.com.

Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.

These data will be safely, encrypted stored offline and online.

All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering, data may be shared with the AML-authority of the affected state.

www.gamblezen.com will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC).

If you have any questions about our AML and KYC Policy, please contact us:

By email: [email protected]

If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us:

By email: [email protected]

Last updated: June 21th 2024

When a user selects to make a withdrawal inside the www.gamblezen.com Platform, then it is compulsory for them to perform a full KYC process. During this process, the user will have to input some basic details about themselves and then upload a valid ID Document (ID, Passport, Driver’s License).

Additional documents may be requested if necessary as follows:

- A selfie of the customer holding his own ID document

- A bank statement/Utility Bill or any other valid proof of residence address

Once uploaded, the user will get a “In Progress” Status and the documents will now be on our side, and the “Verification Team” will review them in the shortest possible delay and email the user about the outcome:

- Approval

- Rejection

- More information needed – No change in Status

When the user is on “In Progress” Status then:

- They can use the platform normally

- They can deposit money into the platform

- They cannot make any withdrawals

Guideline for the “KYC Process”

Proof of ID

- Full Name matches client’s name

- Date of birth matches the one entered by the Customer in the Account

- Document does not expire in the next 3 months

- Owner is over 18 years of age

Proof of Residence

- Bank Statement or Utility Bill

- Full Name matches client’s name and is same as in proof of ID.

- Date of Issue: In the last 3 months

Selfie with ID

- Date of Issue: In the last 3 months

- Holder is the same as in the ID document above

- ID document is the same as in “1”. Make sure photo/ID number is the same

Notes on the “KYC Process”

When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system.

The ticket number along with an explanation is communicated back to the user.

Once all proper documents are in our possession then the account gets approved.

Other AML measures

If a user has not passed full KYC then he remains unable to withdraw winnings until the verification is completed successfully.

If a user has passed the KYC process successfully then:

- There is a deposit limit per transaction (max $5,000)

Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.

Under no circumstances may a user transfer funds directly to another user.

The account verification can take up to 24 hours from the receipt of the necessary documents sent by e-mail to: [email protected] 9.00-18.00 (GMT+3).